Carefree Movers Inc

Used them in 2023 along with their scam partners NORTH AMERICAN MOVING EXPERTS, AND NEVER SAW MY BELONGING AGAIN!!!!! I'm wiring this October 2024. They stole my stuff AND GHOSTED ME WHEN I TRIED TO FIND THEM. When the police, the detectives, my insurance company or bank tried them, they answered and said that they were waiting on my final payment to deliver all my belongings. When I try them (over 100 times) they don't answer or return my calls. Ghosted

I then started getting EXTORTION texts messages from them telling me that, because of new "storage fees" (for something that was never supposed to be in storage in the first place) I owed them over 6,000 in CASH ONLY. They'd deliver my thing but wouldn't give them to me until I gave the the cash. These text messages came from random numbers and the price increased with each cryptic text.

Everything was handed over to the police and my insurance company (USAA , who never paid out my renter's insurance based on them being able to get them on the phone, just like the police), neither would pursued it once they got someone on the line. THESE THIEVES STOLE EVERY POSSESSION I OWNED AND I WILL NEVER SEE ANY OF IT AGAIN.USE ANYONE ELSE BUT THESE AMORAL CROOKS

Any online sleuths on private detectives willing to help me pursue this almost 2 year battle, please contact lynnbweiner@gmail.com.

Move size: 3 Bedroom Home Service cost: $6000

So I booked my move with a broker. Never moving Cross country before I was not aware that another mover would show up to my move. Carefree called me to confirm the pick up time. I added some things to my move from going to an estate auction with my mom. (Big mistake I knew I would buy something) Carefree did a walk through video of the items I was taking and my move price never adjusted. I had to sign a new contract with them and they explained to me I would have a delivery spread. They had up to 30 business days to get my stuff to me and it only took them 13. They wrapped my furniture in blankets and shrink-wrap and even taped the boxes for me that I didn't have any tape for. The movers were patient with my children getting in the way and worked around my big dogs barking all day long. The delivery driver called me to let me know he was going to be in my area 3 days before he delivered. He answered all my silly questions and my phone when I called him back with more. I was happy with my services. I seen the bad reviews for carefree but I am so glad that my move was not stressful and the company took care of my belongings.

Move size: 3 Bedroom Home Service cost: $7200

I selected Allegiance Moving & Storage for my MN to FL move with interim storage. They subcontracted CareFree Movers, Inc in Ames IA. I provided a very detailed inventory of my items to move with measurements etc and they provided the move estimate. On the day of the move, 1 mover showed up in a small truck and stated that I had a lot more stuff that he had room for on his truck. I had told them exactly what I had so he called the company and made arrangements to have him take half the items to Ames IA that night and return the next night, making what I thought was a half day move into an all weekend commitment. They also charged me for the extra items which were contained in my inventory. Then, while the mover is standing in my home and I'm obligated to be out a few days later because the home had been sold they presented me with the terms of the move compensation which is based on the weight of the items versus actual replacement cost. This is much much more favorable to the mover. I had no choice but to sign it as I needed to get out of house. Awful company, they lost 2 items and damaged several pieces of furniture. My items were then put in storage for several months until completion of my new home in Florida. They showed up on Dec 23rd after dark insisted on a final cash payment before they would even open the truck to verify that it was my furniture and items and that it was in good shape. I ended up submitting a claim through Moving Claims and received an offer for $75 for damages I estimated at over $2000. I signed and returned the letter on June 25, 2023 and have not yet received the settlement check. They do not respond to attempts to contact them via phone or email. I just submitted a complaint to BBB. My recommendation would be to not do business with this company AND to be very careful when contracting a company like Allegiance if they plan to subcontract. I wouldn't even give this company 1 star except there was no option for anything lower.

Move size: 2 Bedroom Home Service cost: $14853

I don't know how this company is in Business. They loose your items and also try to double the price at the time of loading which I learned is a tactic they use because you are already invested. DO NOT, I repeat DO NOT recommend this company.

They lost my bed and my tools. they hire drivers who are not part of the company and the drivers don't know anything when you ask them questions. No customer service when you call them after the delivery. I tried to file a claim and the company gave up. I am basically screwed. Forget about getting your money or reimbursement if they don't bring your stuff.

Move size: Partial Move Service cost: $1490

I received horrible moving service from Carefree Movers. They are hacks at best. Relocation Nation out of Florida used them to perform my moving service from Michigan to California. These moving brokerage companies have a list of moving companies that they use but they will not provide the names or reviews of them to you unless you pay a deposit and even still you may not get their list. Carefree had poor ratings and I was not made aware until after my horrific move.

When I tried to serve notice to Carefree that I was taking them to small claims court, the address was undeliverable. Their address is not even real. I talked to a property management company in Iowa about their address and they even said that Carefree are crooks and the address was a virtual property? This is how fraudulent Carefree Movers are and the fact that Relocation Nation have them under list of services makes them just as responsible.

Bottom line, do not use a Brokerage Service for moving because they are not transparent with who they use. By law, they are suppose to reveal their services. Use a company with container like storage services( Pack Rat, PODS. Etc.) and get some help in packing. It’s more work but you will have the peace of mind knowing your items are all there and accounted for.

Move size: 3 Bedroom Home Service cost: $8000

I don’t even want to give them one star! Delivery was made yesterday - 19 days after requested date. So far, I have found 25 items broken - including a tv (packed by them) and a cast iron skillet (that takes some effort) and the legs are broken off a bookshelf that belonged to my grandparents. Two items weren’t even delivered. And I’m not even done packing. The lack of effort to take care of people is beyond frustrating and beyond belief. DO NOT DO BUSINESS WITH THIS COMPANY - RUN AWAY AS FAST AS YOU CAN.

Move size: 3 Bedroom Home Service cost: $11000

I setup move in Dec to have in June.

By Best movers.They contracted Carefree movers to pickup my furniture. A company called Affordable Movers was contracted by Carefree to do pickup. It took 2 days for them to pick up furniture. Stated 5 to 10 days for delivery. 3 weeks tried to call 6 times Carefree movers to ensure they could deliver at my house due to roads and make payment. Only a lady would answer and would not let me talk to anyone or have someone in their company call me back. Would only say driver will call 24 hrs before delivery and would not give any date of delivery. 3

1/2 weeks Driver with SM Reno LLC called on Sunday night stating I had to pay an additional $2300.00to shuttle or have 2 Uhaul trucks at 9 AM next morning or would drive throw to next delivery.

Had to meet them in a Walmart parking lot. All furniture was saran wrapped in Az. Drivers removed most the wrapping on their truck and basically threw it on my Uhaul trucks (I did not know this until I started myself to unload the trucks). They stated the were not responsible for any damages. Lots if broken glass, wooden furniture scratched very badly. Thousands of dollars in damages.

These people need to have their licenses revolked.

DO NOT USE THES PEOPLE!!!

Move size: 4 Bedroom Home Service cost: $11500

I moved from Georgia back to California in March of 2022. I booked with Elite Moving Partners, LLC in February to handle my move. The service I received from Elite Moving Partners, LLC was great before the date of my move. I was confident that I had booked with the right company to manage all aspects of my move – I was incredibly wrong. Elite Moving Partners, LLC is the brokerage company and used Carefree Movers Inc to manage my pick-up and delivery. Carefree Movers Inc has a 1-star rating online and I am not at all sure why any brokerage would work with such a badly reviewed company. My items were picked up from Georgia on March 19, 2022. The driver was 4 hours late to pick-up my items and incredibly rude. I found him sitting on my furniture instead of doing his job. When it came time to do inventory, his handwriting was so horrible that I asked him to read each inventory line item to me before I did my final sign-off. He then proceeded to tell me that I could read it myself. The men that the driver hired to help with the move were negligent and did not properly package my items. My $400 mirror was completely shattered, my $2,000+ couch has damage to the upholstery, and so so much more. I contacted Elite Moving Partners, LLC on a weekly basis to get an update on when my items would arrive in California. They always brushed me off and told me that my items were “in-route.” It was not until my items were over 30 business days delayed that they really decided to look into where everything was. It turns out, my items were in a warehouse in Georgia the entire time. My items did not finally make it to me in California until May 29, 2022 – over two months later. Before my items were delivered, I spoke with Elite Moving Partners, LLC and Carefree Movers Inc multiple times. Elite Moving Partners, LLC would try to tell me everything I wanted to hear. They would tell me that I did not have to pay the final $1,200 due upon delivery and that the amount would be prorated based on the $30/day owed to me for every day my items were late. They told me that once I file a delay claim, it would be managed immediately and I would be compensated at an expedited rate. None of this was true. They put me in touch with the president and vice president of Carefree Movers Inc who have the absolute worst customer service. They threatened me over-the-phone and told me that if I did not pay the $1,200 that I would not get my items back but instead would be responsible for paying to store the items for as long as it took for them to get their money. They yelled at my partner and I over-the-phone about getting their money when we just wanted answers on what compensation they would be providing for the delay (we were unaware of all of the damages at this time). Being that the shipment was over two months delayed, we agreed to pay the $1,200 delivery fee as we were promised that our claim would be expedited. 12 of my furniture items came damaged. I filed my damage and delayed claim on 6/7/2022 and did not hear back from the settlement company until 8/6/2022 – my claim was not at all expedited like I was told. Carefree Movers Inc wants to settle for $91 – which does not take into account their negligence in the way they packaged or handled my items, nor does it account for the $30/day delay fee owed to me as outlined in the Bill of Lading. I would urge you not to book with Elite Moving Partners, LCC nor Carefree Movers Inc – and if you do, be prepared to go to small claims court.

Move size: 1 Bedroom Home Service cost: $7000